Refund And Cancellation Policy
Order Cancellations & Refunds
As PIXI NEON® specializes in made-to-order products, orders cannot be modified or cancelled once production has begun. This policy applies to all custom-made items as well as pre-designed products available in our online shop.

Cancellation Timeframe
You may cancel or modify your product design within a limited window after placing your order:
• Standard orders: Up to 4 hours from the time of purchase
• Rush orders: Up to 1 hour from the time of purchase
After these timeframes, the order and design will be considered final and cannot be cancelled or modified.

Procedure for Requesting Cancellation
To request a cancellation and qualify for a refund, please email ……….@pixineon.com with the subject line “Cancel Order [Order Number]” within the applicable timeframe (5 hours for standard orders or 2 hour for rush orders).

Product Design Modifications
Please note: Custom orders with pre-approved designs cannot be cancelled. However, you may request design modifications as many times as needed before production begins.

Refund Timeline
Once your refund has been processed, please allow 7–10 business days for the amount to be credited to your account.

Quality Assurance
At PIXI NEON®, we are dedicated to delivering high-quality products free from manufacturing defects. In the unlikely event that you receive a faulty or defective item; we offer prompt and hassle-free support as outlined below.

Return Guidelines for Ready-Made Items
We offer a 20-day return window for ready-made products if they are found to be faulty or defective upon receipt.
Return Requirements:
• The defective item must be returned in its original condition
• All original packaging must be included
• Clear documentation and photos of the defect are required
Please note: Custom or made-to-order products created specifically to your requirements are not eligible for standard returns. However, if a custom product has a verified manufacturing defect, we will work with you to repair or replace it following a thorough inspection.
Policy on Replacements and Refunds
While we stand behind the quality of our products, if a manufacturing defect is identified, we will provide a replacement and work promptly to resolve the issue.
How We Resolve Issues
• We offer replacements for defective products or missing items upon verification of valid proof.
• Refunds for product costs and/or shipping are issued in accordance with our warranty guidelines and at the sole discretion of PIXI NEON®.
• Refunds will not be provided for manufacturing defects or for damaged or lost items without verified documentation.
• Customer satisfaction is our priority, and in some cases, we may offer a brand-new replacement instead of a refund.
To Request a Return, Replacement, or Refund:
Please contact us at ……………@pixineon.com with detailed information regarding the issue.
For More Information:
Refer to our Warranty Section and Shipping Policy for complete details on coverage, terms, and procedures.
Complaints Regarding Missing or Damaged Items
Documentation Requirements
To ensure a prompt and efficient resolution of missing or damaged item claims, the following documentation is required:
• An unboxing video clearly showing the package being opened
• Clear photos of the package condition during opening
• Detailed photos of all items received
• Clear photos of any damage to the outer box (from multiple angles, including all sides), if applicable
• Photos or videos taken before opening the package if it appears damaged, punctured, or bent
Why Documentation Matters
This documentation is essential to:
• Protect both your interests and ours
• Assist us in coordinating with our shipping and insurance partners
• Serve as verified proof for claims involving missing items, damaged products, or order discrepancies

Replacement Upon Validation
Replacements are issued only after the submitted proof has been reviewed and validated by our team. Once validated, we will provide fair and dedicated support, and may offer a brand-new replacement to ensure complete customer satisfaction.

Orders Pending Due to Incomplete Information
If your order cannot proceed due to missing information or required inputs (such as high-resolution images, reference materials, design approvals, or other essential details), our team will attempt to contact you via email, phone, or other available communication channels.
Follow-Up Timeline
• We will make a minimum of 5–7 follow-up attempts at regular intervals
• Follow-ups may continue for up to 60 days from the order date
Refund Window Closure
If we do not receive the required information within 60 days of the order date, the refund window will be permanently closed. No cancellations or refunds will be permitted after this period.
Order Fulfilment After 60 Days
We remain committed to fulfilling your original order. If you provide the necessary inputs after 60 days and the order specifications remain unchanged, we will still proceed with production. Updated production and delivery timelines will be communicated accordingly.
Contact Us for Refund or Cancellation Support
For questions regarding refunds, cancellations, or to initiate a refund, replacement, or cancellation request, please contact us at ………….@pixineon.com.
We are committed to maintaining clear communication and providing fair and transparent resolutions for all refund and cancellation inquiries.

Terms and Conditions

Please read these Terms and Conditions (the “Terms”
or “Terms and Conditions”) carefully before accessing, using, or making
a purchase from pixineon.com (the “Site” or “Website”), or
before interacting with our purchasing system, customer support, or any related
services (collectively, the “Service”) operated by PIXI NEON®
(referred to as “we,” “us,” or “our”).

This Website is operated by Bright Verse LLP.
Throughout the Site, the terms “we,” “us,” and “our” refer to PIXI NEON®.
Bright Verse LLP provides this Website, including all information,
tools, and services available through it, subject to your acceptance of all
terms, conditions, policies, and notices stated herein.

Your access to and use of the Website and Services is
conditioned upon your acceptance of and compliance with these Terms. These
Terms apply to all visitors, users, and customers (referred to as “you”)
who:

• Access
  images, photos, audio, video, or other forms of data or communication
  (collectively, “Content”);
• Use
  any part of the Service; and
• Purchase
  products—including ready-made, personalized, or customized signs, lights,
  logos, or artwork (collectively, “Products”) from PIXI NEON® via
  the Website, phone, email, in person, or through any other electronic or
  non-electronic means.

·       
By visiting our website and/or purchasing from
us, you engage in our Service and agree to be bound by these Terms and our Privacy
Policy. If you do not agree to any part of these Terms, you may
not access or use the Website or Services.

·       
Any new features or tools added to the Website
or Services will also be subject to these Terms. You may review the most
current version of the Terms at any time on this page.

·       
Our online store is hosted by Shopify
Inc., which provides the e-commerce platform that enables us to
offer and sell our products and services to you.

User Eligibility

To use this Website, you must be at least the age of
majority in your state or province of residence. If you access or use pixineon.com
on behalf of a company, organization, or other legal entity, you represent and
warrant that you are authorized to bind that entity to these Terms and
Conditions, and you hereby exercise that authority.

You may not use our products or Services for any unlawful or
unauthorized purpose, nor may you violate any applicable laws or regulations in
your jurisdiction, including but not limited to copyright laws.

Changes to These Terms and Conditions

We reserve the right to update, modify, or replace any
portion of these Terms and Conditions at any time by posting changes on our website.
It is your responsibility to review this page periodically. Continued use of or
access to the Website following the posting of any changes constitutes
acceptance of those changes.

Website Availability

We reserve the right to modify, suspend, or discontinue the
Website or any part of the Service at any time without notice. We shall not be
liable to you or any third party for any modification, price change,
suspension, or discontinuation of the Service.

Product Availability

Certain products or services may be available exclusively
online and may be offered in limited quantities. These items are subject to
return or exchange only in accordance with our Return Policy.

While we strive to display product colours and images as
accurately as possible, we cannot guarantee that your device’s display will
accurately reflect the actual product.

We reserve the right, but are not obligated, to limit the
sale of our products or Services to any individual, geographic region, or
jurisdiction on a case-by-case basis. We may also limit quantities offered and
change product descriptions or pricing at any time without notice. We reserve
the right to discontinue any product at our sole discretion. Any offer made on
this Website is void where prohibited by law.

We do not guarantee that the quality of any products,
services, or information purchased or obtained will meet your expectations, or
that any errors in the Service will be corrected.

Purchases

To purchase a Product or use any Service offered through the
Website, you may be required to provide certain information, including but not
limited to your name, email address, delivery address, and payment details. For
more information on how we collect and use personal data, please refer to our
Privacy Policy.

You agree to provide accurate, complete, and current
purchase and account information for all transactions. You also agree to
promptly update your information, including email address and payment details,
to ensure successful processing of transactions and effective communication.

Prices for our products are subject to change at any time
without prior notice.

PIXI NEON® reserves the right to modify pricing at its
sole discretion.

PIXI NEON® also reserves the right to refuse or cancel
any order at its discretion. We may limit or cancel quantities purchased per
person, per household, or per order, including orders placed under the same
customer account, using the same payment method, or sharing the same billing or
shipping address.

If an order is modified or cancelled, we will make
reasonable efforts to notify you using the contact information provided at the
time of purchase. We further reserve the right to restrict or prohibit orders
that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

In the event of refusal or cancellation, you will be
notified within a reasonable timeframe, and the reason for such action will be
provided where applicable.

All content, trademarks, artwork, and LED neon signs (the
“Products”) available on pixineon.com are the exclusive property of PIXI NEON®.
Unless expressly agreed otherwise in writing, all copyrights in designs
displayed on and produced by PIXI NEON® remain the sole property of PIXI NEON®.

By submitting any materials to PIXI NEON® (including images,
logos, text, or designs), you represent and warrant that you own the necessary
copyrights or have obtained all required licenses and permissions to authorize
PIXI NEON® to reproduce such materials for the creation of your Product. You
expressly grant PIXI NEON® the right to reproduce and use these materials for
this purpose.

You further warrant that you have the legal right to use any
trademarks incorporated into your Product.

You agree to indemnify and hold PIXI NEON® harmless from any
claims, liabilities, losses, damages, or expenses arising directly or
indirectly from any breach of copyright, trademark infringement, or third-party
rights related to materials supplied by you.

All goods and services provided by PIXI NEON® must be used
for lawful and ethical purposes only. PIXI NEON® reserves the right to refuse
production of any goods or services that it deems unlawful, unethical,
objectionable, threatening, obscene, or pornographic.

 Third-Party Links and Resources

Certain content, products, or services available through our
Service may include materials provided by third parties. Third-party links on
this Site may direct you to external websites that are not affiliated with us.

We do not review, evaluate, or guarantee the accuracy or
content of any third-party websites, and we assume no responsibility or
liability for any third-party materials, websites, products, or services.

We are not liable for any harm or damages related to the
purchase or use of goods, services, resources, content, or other transactions
conducted through third-party websites. We encourage you to review the policies
and practices of any third party carefully before engaging in a transaction.
Any complaints, claims, concerns, or questions regarding third-party products
or services should be directed to the respective third party.

User Comments and Submitted Content

If, at our request, you submit specific materials (such as
contest entries), or if you voluntarily send us creative ideas, suggestions,
proposals, plans, feedback, or other content—whether online, by email, by
postal mail, or by any other means (collectively, “Comments”)—you agree that we
may use, edit, copy, publish, distribute, translate, and otherwise exploit such
Comments in any medium and at any time, without restriction.

We are under no obligation to (1) maintain any Comments in
confidence, (2) provide compensation for any Comments, or (3) respond to any
Comments.

We reserve the right, but have no obligation, to monitor,
edit, or remove any content that we determine, in our sole discretion, to be
unlawful, offensive, threatening, defamatory, libelous, obscene, pornographic,
or otherwise objectionable, or that violates any intellectual property rights
or these Terms and Conditions.

You represent and warrant that your Comments do not infringe
upon the rights of any third party, including copyright, trademark, privacy,
personality, or other proprietary or personal rights. You further agree that
your Comments will not contain unlawful, abusive, defamatory, or obscene
material, nor any viruses, malware, or other harmful code that could affect the
operation of the Service or any related website.

You may not use a false email address, impersonate another
individual, or otherwise mislead us or third parties regarding the origin of
any Comments. You are solely responsible for the content and accuracy of your
Comments. We assume no responsibility or liability for any Comments posted by
you or any third party.

Personal Information

Any personal information you submit through our store is governed by our
Privacy Policy. 

Accuracy, Completeness, and Timeliness of Content

We do not guarantee that the information available on this
Site is accurate, complete, or up to date. All content is provided for general
informational purposes only and should not be relied upon as the sole basis for
making decisions without consulting more accurate, complete, or current
sources. Any reliance on the information provided on this Site is at your own
risk.

This Site may contain historical information, which is
provided for reference purposes only and may not be current. We reserve the
right to modify or update the content of this Site at any time without prior
notice, but we are not obligated to update any information. You agree that it
is your responsibility to monitor changes to the Site.

Errors and Inaccuracies Disclaimer

From time to time, information on our Site or within the
Service may contain typographical errors, inaccuracies, or omissions related to
product descriptions, pricing, promotions, offers, shipping charges, transit
times, or availability. We reserve the right to correct such errors,
inaccuracies, or omissions, and to update information or cancel orders if any
information on the Site or Service is found to be inaccurate, at any time and
without prior notice (including after an order has been submitted).

We are not obligated to update, revise, or clarify
information on the Site or within the Service, including pricing details,
except where required by law. Any stated update or refresh date should not be
interpreted as an indication that all information on the Site or Service has
been modified or brought up to date. 

Third-Party Optional Tools

We may provide access to third-party tools that we do not
monitor, control, or have input into. You acknowledge and agree that such tools
are provided on an “as is” and “as available” basis, without any
warranties, representations, or conditions of any kind, and without
endorsement. We assume no liability arising from or related to your use of any
optional third-party tools.

Your use of these optional tools is entirely at your own
discretion and risk. You are responsible for reviewing and agreeing to the
terms and conditions set by the applicable third-party providers before using
their tools.

From time to time, we may introduce new services, features,
or tools through the Website, including updates or additional resources. Any
such additions will also be subject to these Terms of Service. 

Restrictions on Use

In addition to any other restrictions outlined in these
Terms of Service, you are prohibited from using the Site or its content for any
of the following purposes:

• For any unlawful, illegal, or unauthorized purpose

• To encourage or participate in any unlawful acts

• To violate any applicable international, federal, provincial, state, or local
laws, regulations, or ordinances

• To infringe upon or violate our intellectual property rights or the rights of
others

• To harass, abuse, insult, harm, defame, slander, intimidate, disparage, or
discriminate against others based on gender, sexual orientation, religion,
ethnicity, race, age, national origin, or disability

• To submit false, misleading, or inaccurate information

• To upload, transmit, or distribute viruses, malware, or any malicious code
that may affect the functionality or operation of the Service, the Site, other
websites, or the Internet

• To collect, track, or misuse the personal information of others

• To engage in spamming, phishing, pharming, pretexting, scraping, crawling, or
similar activities

• For any obscene, immoral, or unethical purpose

• To interfere with, bypass, or compromise the security features of the
Service, the Site, or any related systems

We reserve the right to suspend or terminate your access to
the Service or the Site if you violate any of these prohibited uses.

Warranty Disclaimer and Liability Limitation

We do not guarantee, represent, or warrant that your use of
our Service will be uninterrupted, timely, secure, or error-free. We also do
not warrant that any results obtained from using the Service will be accurate
or reliable.

You acknowledge and agree that we may suspend, remove, or
discontinue the Service at any time and for indefinite periods without prior
notice. Your use of, or inability to use, the Service is entirely at your own
risk.

The Service and all products and services provided through
it are offered “as is” and “as available,” unless expressly
stated otherwise by us. We make no representations or warranties of any kind,
whether express or implied, including but not limited to implied warranties or
conditions of merchantability, fitness for a particular purpose, durability, title,
non-infringement, or merchantable quality.

To the fullest extent permitted by law, PIXI NEON®,
including its directors, officers, employees, affiliates, agents, contractors,
suppliers, service providers, licensors, and interns, shall not be liable for
any injury, loss, claim, or damages of any kind. This includes, without
limitation, direct, indirect, incidental, punitive, special, or consequential
damages such as lost profits, lost revenue, lost savings, loss of data,
replacement costs, or similar losses—whether arising in contract, tort (including
negligence), strict liability, or otherwise—resulting from your use of the
Service or any products obtained through the Service.

This limitation applies to any claims related to errors,
omissions, content, or losses incurred as a result of using the Service or any
content or products made available through it, even if we have been advised of
the possibility of such damages.

In jurisdictions where the exclusion or limitation of
liability for incidental or consequential damages is not permitted, our
liability shall be limited to the maximum extent allowed by applicable law. 

Indemnification and Hold Harmless

You agree to indemnify, defend, and hold harmless PIXI
NEON®, including its parent company, subsidiaries, affiliates, partners,
officers, directors, agents, contractors, licensors, service providers,
subcontractors, suppliers, interns, and employees, from and against any claims,
demands, losses, liabilities, or expenses (including reasonable attorneys’
fees) arising out of or related to your breach of these Terms of Service, the
documents incorporated by reference, your violation of any applicable law, or the
infringement of any third-party rights. 

Severability of Provisions

If any provision of these Terms of Service is found to be
unlawful, void, or unenforceable, that provision will be enforced to the
maximum extent permitted by applicable law, and the unenforceable portion will
be deemed severed from these Terms. Such a determination will not affect the
validity or enforceability of the remaining provisions. 

Termination of Access

The obligations and liabilities of the parties incurred
prior to the termination date shall survive termination of this agreement for
all purposes.

These Terms of Service remain in effect until terminated by
either you or us. You may terminate these Terms at any time by notifying us
that you no longer wish to use our Services or by ceasing to use our Site.

In our sole discretion, if we determine or suspect that you
have failed to comply with any term or provision of these Terms, we may
terminate this agreement at any time without notice. You will remain
responsible for all amounts due up to the date of termination, and we may deny
you access to our Services, or any part thereof. 

Complete Agreement

Our failure to exercise or enforce any right or provision of
these Terms of Service shall not be considered a waiver of that right or
provision.

These Terms of Service, together with any policies or
operating rules posted by us on this Site or in connection with the Service,
constitute the entire agreement and understanding between you and us, governing
your use of the Service. They supersede any prior or contemporaneous
agreements, communications, or proposals, whether oral or written, including
any previous versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms shall
not be construed against the drafting party.

Headings included in this agreement are for convenience only
and do not limit or affect the interpretation of these Terms 

General Terms

We reserve the right to refuse service to anyone, for any
reason, at any time.

You acknowledge that your content (excluding credit card
information) may be transmitted unencrypted and may involve:

1. Transmissions
   over various networks; and
2. Adjustments
   to conform to the technical requirements of connecting networks or
   devices.

Credit card information is always encrypted during transfer
across networks.

You must not transmit any worms, viruses, or other
destructive code. Any breach or violation of these Terms may result in
immediate termination of your access to the Services.

Messaging Policies and Privacy

In addition, you agree to our Messaging Terms
(https://terms.pscr.pt/legal/shop/neonsignin/terms_of_service) and Messaging
Privacy Policy (https://terms.pscr.pt/legal/shop/neonsignin/privacy_policy).

Contact Us

If you have any questions or concerns regarding these Terms,
please contact us by email at ……@pixineon.com.

Shipping Policy
Shipping Coverage & Geographic Service
• At PIXI NEON®, we ship our products to customers in the United States and Canada. Applicable taxes will be calculated and charged at checkout.
• Over 98% of our orders are delivered within 5–10 days from the order date. We prioritize efficient production and fast delivery while maintaining the highest quality standards.
Delivery Timeline Options
Express Shipping: 5-10 Business Days
Production & Dispatch Timeline
• Rush orders: Manufactured and dispatched within 1–3 business days
• Standard orders: Manufactured and dispatched within 2–5 business days
• Transit time: Approximately 3–6 business days (may vary based on sign size)
• Total delivery time: 5–8 business days from the order date
Shipping Options and Applicable Fees
Once you access the custom design tool, you can select your preferences from the available options, and the applicable charges will be calculated accordingly.
Please note: Additional shipping fees may apply for orders below a specified value or for special or unique requirements.
Delayed Delivery Clause
Important: Once the shipment process has begun and the package has been picked up within the specified timeframe, any delays that occur during transit are beyond our control. In such cases, we may be unable to meet the originally stated delivery timeline. However, a dedicated customer support representative will be assigned to provide full assistance.
Liability for Delays: If we full-fill our obligation to manufacture and dispatch the product within the agreed timeframe, but delivery is delayed due to unforeseen circumstances, our liability will be limited solely to a refund of the shipping charges.
Delivery Timeline Exceptions
The following circumstances may affect standard delivery timelines:
• Large products: Signs larger than 45 inches may experience longer transit times due to shipping carrier limitations.
• Complex designs: Custom neon signs with more than 30 characters require an additional 2–3 days of production, which may extend delivery time.
• Bulk orders: Standard timelines do not apply to bulk orders (more than two pieces), as additional production time is required.
• Seasonal delays: Minor delays may occur during peak holiday seasons or special events.
• Unforeseen circumstances: Weather-related disruptions may result in extended transit times.
• Lost or misplaced packages: In the event an order is lost, misplaced, or stolen, the stated timelines may not apply, as additional time will be needed to locate and deliver the shipment.
Modification of Shipping Address
Before Shipment: You may request a change to the shipping address before your LED neon sign is shipped. We strongly recommend reviewing your order details carefully before requesting any changes, as modifications may cause delays or complications in timely and secure delivery. Additional shipping charges may apply depending on the updated address.
After Shipping Label Generation: Once the shipping label has been created and the order has been picked up, our ability to make changes is limited. If a customer requests a delivery date delay or address change after shipment, PIXI NEON® will not be responsible for any resulting delays, issues, or consequences.
Transit-Related Package Damage
• Initial Steps: We recommend opening your package upon delivery and recording an unboxing video to support any potential damage claims. In the unlikely event that your sign is damaged during transit, we are committed to providing an appropriate resolution.
• Damage Reporting Timeline: Any damage must be reported within 10 days of delivery to qualify for a replacement. Damage or defects reported after this period will be handled in accordance with our standard returns and refunds policy.
• Please note: The delivery date refers to the courier’s confirmed delivery date, which can be verified using the tracking details provided in your shipment email.
• Claim Requirements: If you believe your item was damaged in transit and you are within the 7-day claim window, please email ……….@pixineon.com with all of the following:
• Clear photos showing the damage to the sign
• An unboxing video
• Clear photos of the packaging, including any visible damage to the outer box (from multiple angles, including all sides)
• A clear photo of the shipping label on the box
• Failure to Comply: Failure to submit the required documentation within the specified timeframe may void the seller’s obligation to process the claim.

Missing or Damaged Item Claims
Documentation Required: To ensure a smooth and timely resolution of missing or damaged item claims, we require an unboxing video along with clear photos of the package received. The documentation should clearly show the condition of the package during opening and provide detailed views of the items inside.
Before Opening: If the package appears damaged, punctured, or bent from any side or corner, please take clear photos or videos of the package before opening it.
Why This Matters: These steps help protect both your interests and ours and allow us to work effectively with our shipping and insurance partners. In cases of missing items, damaged products, or order discrepancies, the photos and videos serve as essential evidence to support your claim.
Lost, Stolen, and Missing Shipments
Delivery Security: PIXI NEON® takes all necessary measures to ensure secure delivery of your order. Our shipping partners require a signature upon delivery.
Signature Requirement: If you choose to waive the signature-on-delivery option, PIXI NEON® will not be responsible for parcels that are lost, missing, or stolen once they are marked as delivered by the carrier. We strongly recommend following the delivery process and providing a valid signature.
Replacement for Lost Packages: If an order is lost while in transit, we will provide a free replacement. In cases where a package is declared missing or damaged, PIXI NEON® will offer a replacement at no additional cost.
Design or Address Modifications: Requests for design changes or shipping address modifications may be subject to additional charges, depending on the nature of the request.
Reshipment Policy for Unreceived Orders
Failed Delivery Attempts: If a customer is unavailable to receive their order after two to three delivery attempts by our logistics partner, PIXIcra NEON® reserves the right to have the package returned to our warehouse.
Reshipment Responsibility: In such cases, the customer will be responsible for any reshipment charges incurred. This policy helps ensure efficient logistics operations and prevents unnecessary delays in order processing and delivery.
Coordination with Logistics: We understand that unforeseen circumstances may affect delivery. We encourage customers to actively monitor their tracking information and coordinate directly with the shipping carrier to ensure successful delivery on the first attempt. Customers may also include specific delivery instructions at the time of placing their order.
Our Commitment: This policy is designed to maintain the integrity of our shipping process while ensuring transparency and fairness for all parties involved.
Need Assistance? If you have any questions or require further support regarding your delivery, please contact our customer support team at ……………………….@pixineon.com or call ……………………...

Privacy Policy

This
Privacy Policy explains how pixineon.com (the “Site,” “we,” “us,” or
“our”) collects, uses, and shares your personal information when you visit or
make a purchase from the Site.

Collection
of Personal Information

When you visit our Site, we collect certain information about your device, your
interactions with the Site, and details necessary to process your orders. We
may also collect additional information when you contact us for customer
support.

In this
Privacy Policy, “Personal Information” refers to any information that can be
used to identify an individual, including the types of information described
below. The following sections outline what personal information we collect and
the purposes for which it is used.

Information
About Your Device

• Examples
of Personal Information Collected: Web browser type and version, IP
address, time zone, cookie data, pages or products viewed, search terms, and
interactions with the Site.

• Purpose of Collection: To ensure the Site loads properly for you and
to analyse usage patterns in order to improve performance and user experience.

• Source of Collection: Collected automatically when you access the Site
through cookies, log files, web beacons, tags, or pixels.

• Disclosure for Business Purposes: Shared with our service providers,
including Shopify, payment processors, sales channels, shipping and fulfilment
partners, and approved third-party applications.

Order and Transaction Details

Examples
of Personal Information Collected:
Name, billing address, shipping address, payment details (including credit card
numbers and wallet IDs), email address, and phone number.

Purpose
of Collection: To fulfil
our contract with you by providing products or services, processing payments,
arranging shipping, issuing invoices and order confirmations, communicating
with you, screening orders for potential risk or fraud, and—where aligned with
your preferences—providing information or advertising related to our products
or services.

Source
of Collection: Collected directly from you.

Disclosure
for Business Purposes:
Shared with our service providers, including Shopify, resellers, manufacturing
partners, payment processors, sales channels, shipping and fulfilment partners,
and approved third-party applications.

Customer
Support Information

• Examples of
Personal Information Collected: Name, billing address, shipping address,
payment details (including credit card information and wallet IDs), email
address, phone number, order ID, and shipping tracking IDs.

• Purpose of Collection: To provide effective customer support and
resolve inquiries related to your orders or services.

• Source of Collection: Collected directly from you.

• Disclosure for Business Purposes: Shared with our service providers,
including Shopify, Stripe, payment processors, shipping carriers such as DHL
and FedEx, and authorized customer support platforms.

Minors

Our Site is not
intended for individuals under the age of 13, and we do not knowingly collect
personal information from children. If you are a parent or legal guardian and
believe that your child has provided us with personal information, please
contact us using the details below so we can promptly delete such information.

Disclosure of Personal Information

We share
your Personal Information with trusted service providers to help us deliver our
services and fulfil our contractual obligations to you, as described above. For
example:

• We use Shopify to operate our online store. You can learn more about
how Shopify handles personal information by reviewing its privacy policy.

• We may also disclose your Personal Information when required to comply with
applicable laws or regulations, respond to lawful requests such as subpoenas or
search warrants, or to protect our legal rights and interests.

Targeted
Advertising Practices

As outlined above, we use your Personal Information to deliver targeted
advertisements and marketing communications that we believe may be relevant to
you. For example:

• We use Google Analytics
to better understand how visitors interact with our Site. You can learn more
about how Google handles Personal Information by reviewing their privacy
policy. You may also opt out of Google Analytics tracking using the available
opt-out tools.

• We may share information about your Site usage, purchase history, and
interactions with our advertisements on other websites with our advertising
partners. This information may be shared directly or collected through cookies
and similar tracking technologies, subject to your consent and local
regulations.

Utilization
of Personal Information

We use
your Personal Information to deliver our services, including offering products
for sale, processing payments, fulfilling and shipping your orders, and keeping
you informed about new products, services, and promotional offers.

Lawful
Basis for Data Processing

In
accordance with the General Data Protection Regulation (“GDPR”), if you are a
resident of the European Economic Area (“EEA”), we process your personal
information based on one or more of the following lawful grounds:

• Your consent

• The performance of a contract between you and the Site

• Compliance with our legal obligations

• Protection of your vital interests

• Performance of a task carried out in the public interest

• Our legitimate interests, provided they do not override your fundamental
rights and freedoms

Retention of Personal Information

When you
place an order through the Site, we retain your personal information for our
records unless and until you request its deletion. For more details regarding
your right to have your information erased, please refer to the “Your
Rights” section below.

Automatic
Decision-Making Practices

If you are a resident of the EEA, you have the right to object to processing
based solely on automated decision-making, including profiling, where such
processing produces legal effects or significantly affects you.

We do not engage in fully automated decision-making that produces legal or
similarly significant effects using customer data.

Our service provider Shopify uses limited automated decision-making for
fraud prevention purposes, which does not have a legal or otherwise significant
impact on you. These measures may include:

• Temporary blocking of IP addresses associated with repeated failed payment
attempts (typically lasting a few hours);

• Temporary blocking of payment methods linked to flagged IP addresses
(typically lasting a few days).

Individual
Rights

GDPR

If you are
a resident of the European Economic Area (EEA), you have the right to access
the personal information we hold about you, request that it be transferred to
another service, and ask for your personal information to be corrected,
updated, or deleted. To exercise any of these rights, please contact us using
the details provided below.

Please
note that your personal information is initially processed in Ireland and may
then be transferred outside of Europe for storage and further processing,
including to Canada and the United States. For more information on how these
data transfers comply with the GDPR, please refer to Shopify’s GDPR Whitepaper.
https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are
a California resident, you have the right to request access to the personal
information we hold about you (also known as the “Right to Know”), to request
that it be transferred to another service, and to ask that your personal
information be corrected, updated, or deleted. To exercise any of these rights,
please contact us using the details provided below.

You may
also appoint an authorized agent to submit requests on your behalf. If you
choose to do so, please contact us at the address below for further
instructions.

Cookies

Cookies
are small data files that are stored on your computer or device when you visit
our Site. We use various types of cookies, including functional, performance,
advertising, and social media or content cookies. These cookies enhance your
browsing experience by remembering your actions and preferences, such as login
details and regional settings, so you don’t have to re-enter them each time you
visit or navigate between pages.

Cookies
also help us understand how visitors use our Site—for example, whether it’s a
first-time visit or a return visit—allowing us to improve functionality and
user experience.

We use the
following cookies to optimize your experience on our Site and to provide our
services.

Cookies
Necessary for the Functioning of the Store

Name

Function

_ab

Used in
connection with access to admin.

_secure_session_id

Used in
connection with navigation through a storefront.

cart

Used in
connection with shopping cart.

cart_sig

Used in
connection with checkout.

cart_ts

Used in
connection with checkout.

checkout_token

Used in
connection with checkout.

secret

Used in
connection with checkout.

secure_customer_sig

Used in
connection with customer login.

storefront_digest

Used in
connection with customer login.

_shopify_u

Used to
facilitate updating customer account information.

Reporting
and Analytics

Name

Function

_tracking_consent

Tracking
preferences.

_landing_page

Track
landing pages

_orig_referrer

Track
landing pages

_s

Shopify
analytics.

_shopify_fs

Shopify
analytics.

_shopify_s

Shopify
analytics.

_shopify_sa_p

Shopify
analytics relating to marketing & referrals.

_shopify_sa_t

Shopify
analytics relating to marketing & referrals.

_shopify_y

Shopify
analytics.

_y

Shopify
analytics.

The
duration a cookie remains on your computer or mobile device depends on whether
it is a session cookie or a persistent cookie. Session cookies
expire when you close your browser, while persistent cookies remain until they
expire or are manually deleted. Most of the cookies we use are persistent and
typically expire between 30 minutes and two years from the date they are
placed on your device.

You can
manage and control cookies in several ways. Please note that disabling or
deleting cookies may affect your browsing experience, and certain features or
sections of the Site may not function properly.

Most web
browsers accept cookies automatically, but you can modify your browser settings
to decline cookies if you prefer. These settings are usually available in your
browser’s Tools or Preferences menu. For more information on
managing or blocking cookies, consult your browser’s help documentation or
visit resources such as allaboutcookies.org.

Please be
aware that blocking cookies may not entirely prevent the sharing of information
with third parties, such as advertising partners. To exercise your rights or
opt out of specific uses of your information by these parties, please refer to
the Behavioural Advertising section above.

Do Not
Track

Please note that
there is no consistent industry standard for responding to “Do Not Track”
signals. As a result, we do not modify our data collection or usage practices
when such a signal is detected from your browser.

Changes
to This Policy

We may update this
Privacy Policy from time to time to reflect changes in our practices,
operational requirements, or legal and regulatory obligations. Any updates will
be posted on this page.

Links
to Other Websites

Our website may
contain links to third-party sites. Please be aware that we are not responsible
for the content or privacy practices of those external websites. We encourage
you to review the privacy policies of any site you visit that collects
personally identifiable information.

Contact
Us

For more
information about our privacy practices, to ask questions, or to submit a
complaint, please contact us via email at ………@pixineon.com or by mail using the
contact details provided below: