Privacy policy


This Privacy Policy explains how pixineon.com (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from the Site.

Collection of Personal Information
When you visit our Site, we collect certain information about your device, your interactions with the Site, and details necessary to process your orders. We may also collect additional information when you contact us for customer support.

In this Privacy Policy, “Personal Information” refers to any information that can be used to identify an individual, including the types of information described below. The following sections outline what personal information we collect and the purposes for which it is used.


Information About Your Device

  • Examples of Personal Information Collected: Web browser type and version, IP address, time zone, cookie data, pages or products viewed, search terms, and interactions with the Site.
  • Purpose of Collection: To ensure the Site loads properly for you and to analyse usage patterns in order to improve performance and user experience.
  • Source of Collection: Collected automatically when you access the Site through cookies, log files, web beacons, tags, or pixels.
  • Disclosure for Business Purposes: Shared with our service providers, including Shopify, payment processors, sales channels, shipping and fulfilment partners, and approved third-party applications.

Order and Transaction Details

  • Examples of Personal Information Collected: Name, billing address, shipping address, payment details (including credit card numbers and wallet IDs), email address, and phone number.
  • Purpose of Collection: To fulfil our contract with you by providing products or services, processing payments, arranging shipping, issuing invoices and order confirmations, communicating with you, screening orders for potential risk or fraud, and—where aligned with your preferences—providing information or advertising related to our products or services.
  • Source of Collection: Collected directly from you.
  • Disclosure for Business Purposes: Shared with our service providers, including Shopify, resellers, manufacturing partners, payment processors, sales channels, shipping and fulfilment partners, and approved third-party applications.

Customer Support Information

  • Examples of Personal Information Collected: Name, billing address, shipping address, payment details (including credit card information and wallet IDs), email address, phone number, order ID, and shipping tracking IDs.
  • Purpose of Collection: To provide effective customer support and resolve inquiries related to your orders or services.
  • Source of Collection: Collected directly from you.
  • Disclosure for Business Purposes: Shared with our service providers, including Shopify, Stripe, payment processors, shipping carriers such as DHL and FedEx, and authorized customer support platforms.

Minors
Our Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us using the details below so we can promptly delete such information.

Disclosure of Personal Information
We share your Personal Information with trusted service providers to help us deliver our services and fulfil our contractual obligations to you, as described above. For example:

  • We use Shopify to operate our online store. You can learn more about how Shopify handles personal information by reviewing its privacy policy.
  • We may also disclose your Personal Information when required to comply with applicable laws or regulations, respond to lawful requests such as subpoenas or search warrants, or to protect our legal rights and interests.

Targeted Advertising Practices
As outlined above, we use your Personal Information to deliver targeted advertisements and marketing communications that we believe may be relevant to you. For example:

  • We use Google Analytics to better understand how visitors interact with our Site. You can learn more about how Google handles Personal Information by reviewing their privacy policy. You may also opt out of Google Analytics tracking using the available opt-out tools.
  • We may share information about your Site usage, purchase history, and interactions with our advertisements on other websites with our advertising partners. This information may be shared directly or collected through cookies and similar tracking technologies, subject to your consent and local regulations.

Utilization of Personal Information
We use your Personal Information to deliver our services, including offering products for sale, processing payments, fulfilling and shipping your orders, and keeping you informed about new products, services, and promotional offers.

Lawful Basis for Data Processing
In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information based on one or more of the following lawful grounds:

  • Your consent
  • The performance of a contract between you and the Site
  • Compliance with our legal obligations
  • Protection of your vital interests
  • Performance of a task carried out in the public interest
  • Our legitimate interests, provided they do not override your fundamental rights and freedoms

Retention of Personal Information
When you place an order through the Site, we retain your personal information for our records unless and until you request its deletion. For more details regarding your right to have your information erased, please refer to the “Your Rights” section below.

Automatic Decision-Making Practices
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, where such processing produces legal effects or significantly affects you.

We do not engage in fully automated decision-making that produces legal or similarly significant effects using customer data. Our service provider Shopify uses limited automated decision-making for fraud prevention purposes, which does not have a legal or otherwise significant impact on you. These measures may include:

  • Temporary blocking of IP addresses associated with repeated failed payment attempts (typically lasting a few hours);
  • Temporary blocking of payment methods linked to flagged IP addresses (typically lasting a few days).

Individual Rights

GDPR
If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you, request that it be transferred to another service, and ask for your personal information to be corrected, updated, or deleted. To exercise any of these rights, please contact us using the details provided below.

Please note that your personal information is initially processed in Ireland and may then be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how these data transfers comply with the GDPR, please refer to Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA
If you are a California resident, you have the right to request access to the personal information we hold about you (also known as the “Right to Know”), to request that it be transferred to another service, and to ask that your personal information be corrected, updated, or deleted. To exercise any of these rights, please contact us using the details provided below.

You may also appoint an authorized agent to submit requests on your behalf. If you choose to do so, please contact us at the address below for further instructions.

Cookies
Cookies are small data files that are stored on your computer or device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. These cookies enhance your browsing experience by remembering your actions and preferences, such as login details and regional settings, so you don’t have to re-enter them each time you visit or navigate between pages.

Cookies also help us understand how visitors use our Site—for example, whether it’s a first-time visit or a return visit—allowing us to improve functionality and user experience. We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

  • _ab: Used in connection with access to admin.
  • _secure_session_id: Used in connection with navigation through a storefront.
  • cart: Used in connection with shopping cart.
  • cart_sig: Used in connection with checkout.
  • cart_ts: Used in connection with checkout.
  • checkout_token: Used in connection with checkout.
  • secret: Used in connection with checkout.
  • secure_customer_sig: Used in connection with customer login.
  • storefront_digest: Used in connection with customer login.
  • _shopify_u: Used to facilitate updating customer account information.

Reporting and Analytics

  • _tracking_consent: Tracking preferences.
  • _landing_page: Track landing pages.
  • _orig_referrer: Track landing pages.
  • _s: Shopify analytics.
  • _shopify_fs: Shopify analytics.
  • _shopify_s: Shopify analytics.
  • _shopify_sa_p: Shopify analytics relating to marketing & referrals.
  • _shopify_sa_t: Shopify analytics relating to marketing & referrals.
  • _shopify_y: Shopify analytics.
  • _y: Shopify analytics.

The duration a cookie remains on your computer or mobile device depends on whether it is a session cookie or a persistent cookie. Session cookies expire when you close your browser, while persistent cookies remain until they expire or are manually deleted. Most of the cookies we use are persistent and typically expire between 30 minutes and two years from the date they are placed on your device.

You can manage and control cookies in several ways. Please note that disabling or deleting cookies may affect your browsing experience, and certain features or sections of the Site may not function properly.

Most web browsers accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer. These settings are usually available in your browser’s Tools or Preferences menu. For more information on managing or blocking cookies, consult your browser’s help documentation or visit resources such as allaboutcookies.org.

Please be aware that blocking cookies may not entirely prevent the sharing of information with third parties, such as advertising partners. To exercise your rights or opt out of specific uses of your information by these parties, please refer to the Behavioral Advertising section above.

Do Not Track
Please note that there is no consistent industry standard for responding to “Do Not Track” signals. As a result, we do not modify our data collection or usage practices when such a signal is detected from your browser.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal and regulatory obligations. Any updates will be posted on this page.

Links to Other Websites
Our website may contain links to third-party sites. Please be aware that we are not responsible for the content or privacy practices of those external websites. We encourage you to review the privacy policies of any site you visit that collects personally identifiable information.

Contact Us
For more information about our privacy practices, to ask questions, or to submit a complaint, please contact us via email at support@pixineon.com