Terms of service


Please read these Terms and Conditions (the “Terms” or “Terms and Conditions”) carefully before accessing, using, or making a purchase from pixineon.com (the “Site” or “Website”), or before interacting with our purchasing system, customer support, or any related services (collectively, the “Service”) operated by PIXI NEON® (referred to as “we,” “us,” or “our”). This Website is operated by Bright Verse LLP.

Throughout the Site, the terms “we,” “us,” and “our” refer to PIXI NEON®. Bright Verse LLP provides this Website, including all information, tools, and services available through it, subject to your acceptance of all terms, conditions, policies, and notices stated herein.

Your access to and use of the Website and Services is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and customers (referred to as “you”) who:

  • Access images, photos, audio, video, or other forms of data or communication (collectively, “Content”);
  • Use any part of the Service; and
  • Purchase products—including ready-made, personalized, or customized signs, lights, logos, or artwork (collectively, “Products”) from PIXI NEON® via the Website, phone, email, in person, or through any other electronic or non-electronic means.

By visiting our website and/or purchasing from us, you engage in our Service and agree to be bound by these Terms and our Privacy Policy. If you do not agree to any part of these Terms, you may not access or use the Website or Services.

Any new features or tools added to the Website or Services will also be subject to these Terms. You may review the most current version of the Terms at any time on this page. Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell our products and services to you.

User Eligibility
To use this Website, you must be at least the age of majority in your state or province of residence. If you access or use pixineon.com on behalf of a company, organization, or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms and Conditions, and you hereby exercise that authority. You may not use our products or Services for any unlawful or unauthorized purpose, nor may you violate any applicable laws or regulations in your jurisdiction, including but not limited to copyright laws.

Changes to These Terms and Conditions
We reserve the right to update, modify, or replace any portion of these Terms and Conditions at any time by posting changes on our website. It is your responsibility to review this page periodically. Continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

Website Availability
We reserve the right to modify, suspend, or discontinue the Website or any part of the Service at any time without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

Product Availability
Certain products or services may be available exclusively online and may be offered in limited quantities. These items are subject to return or exchange only in accordance with our Return Policy. While we strive to display product colours and images as accurately as possible, we cannot guarantee that your device’s display will accurately reflect the actual product.

We reserve the right, but are not obligated, to limit the sale of our products or Services to any individual, geographic region, or jurisdiction on a case-by-case basis. We may also limit quantities offered and change product descriptions or pricing at any time without notice. We reserve the right to discontinue any product at our sole discretion. Any offer made on this Website is void where prohibited by law. We do not guarantee that the quality of any products, services, or information purchased or obtained will meet your expectations, or that any errors in the Service will be corrected.

Purchases
To purchase a Product or use any Service offered through the Website, you may be required to provide certain information, including but not limited to your name, email address, delivery address, and payment details. For more information on how we collect and use personal data, please refer to our Privacy Policy.

You agree to provide accurate, complete, and current purchase and account information for all transactions. You also agree to promptly update your information, including email address and payment details, to ensure successful processing of transactions and effective communication. Prices for our products are subject to change at any time without prior notice.

PIXI NEON® reserves the right to modify pricing at its sole discretion. PIXI NEON® also reserves the right to refuse or cancel any order at its discretion. We may limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same customer account, using the same payment method, or sharing the same billing or shipping address. If an order is modified or cancelled, we will make reasonable efforts to notify you using the contact information provided at the time of purchase. We further reserve the right to restrict or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. In the event of refusal or cancellation, you will be notified within a reasonable timeframe, and the reason for such action will be provided where applicable.

All content, trademarks, artwork, and LED neon signs (the “Products”) available on pixineon.com are the exclusive property of PIXI NEON®. Unless expressly agreed otherwise in writing, all copyrights in designs displayed on and produced by PIXI NEON® remain the sole property of PIXI NEON®. By submitting any materials to PIXI NEON® (including images, logos, text, or designs), you represent and warrant that you own the necessary copyrights or have obtained all required licenses and permissions to authorize PIXI NEON® to reproduce such materials for the creation of your Product. You expressly grant PIXI NEON® the right to reproduce and use these materials for this purpose.

You further warrant that you have the legal right to use any trademarks incorporated into your Product. You agree to indemnify and hold PIXI NEON® harmless from any claims, liabilities, losses, damages, or expenses arising directly or indirectly from any breach of copyright, trademark infringement, or third-party rights related to materials supplied by you.

All goods and services provided by PIXI NEON® must be used for lawful and ethical purposes only. PIXI NEON® reserves the right to refuse production of any goods or services that it deems unlawful, unethical, objectionable, threatening, obscene, or pornographic.

Third-Party Links and Resources
Certain content, products, or services available through our Service may include materials provided by third parties. Third-party links on this Site may direct you to external websites that are not affiliated with us. We do not review, evaluate, or guarantee the accuracy or content of any third-party websites, and we assume no responsibility or liability for any third-party materials, websites, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or other transactions conducted through third-party websites. We encourage you to review the policies and practices of any third party carefully before engaging in a transaction. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the respective third party.

User Comments and Submitted Content
If, at our request, you submit specific materials (such as contest entries), or if you voluntarily send us creative ideas, suggestions, proposals, plans, feedback, or other content—whether online, by email, by postal mail, or by any other means (collectively, “Comments”)—you agree that we may use, edit, copy, publish, distribute, translate, and otherwise exploit such Comments in any medium and at any time, without restriction. We are under no obligation to (1) maintain any Comments in confidence, (2) provide compensation for any Comments, or (3) respond to any Comments.

We reserve the right, but have no obligation, to monitor, edit, or remove any content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, libelous, obscene, pornographic, or otherwise objectionable, or that violates any intellectual property rights or these Terms and Conditions.

You represent and warrant that your Comments do not infringe upon the rights of any third party, including copyright, trademark, privacy, personality, or other proprietary or personal rights. You further agree that your Comments will not contain unlawful, abusive, defamatory, or obscene material, nor any viruses, malware, or other harmful code that could affect the operation of the Service or any related website. You may not use a false email address, impersonate another individual, or otherwise mislead us or third parties regarding the origin of any Comments. You are solely responsible for the content and accuracy of your Comments. We assume no responsibility or liability for any Comments posted by you or any third party.

Personal Information
Any personal information you submit through our store is governed by our Privacy Policy.

Accuracy, Completeness, and Timeliness of Content
We do not guarantee that the information available on this Site is accurate, complete, or up to date. All content is provided for general informational purposes only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or current sources. Any reliance on the information provided on this Site is at your own risk. This Site may contain historical information, which is provided for reference purposes only and may not be current. We reserve the right to modify or update the content of this Site at any time without prior notice, but we are not obligated to update any information. You agree that it is your responsibility to monitor changes to the Site.

Errors and Inaccuracies Disclaimer
From time to time, information on our Site or within the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct such errors, inaccuracies, or omissions, and to update information or cancel orders if any information on the Site or Service is found to be inaccurate, at any time and without prior notice (including after an order has been submitted). We are not obligated to update, revise, or clarify information on the Site or within the Service, including pricing details, except where required by law. Any stated update or refresh date should not be interpreted as an indication that all information on the Site or Service has been modified or brought up to date.

Third-Party Optional Tools
We may provide access to third-party tools that we do not monitor, control, or have input into. You acknowledge and agree that such tools are provided on an “as is” and “as available” basis, without any warranties, representations, or conditions of any kind, and without endorsement. We assume no liability arising from or related to your use of any optional third-party tools. Your use of these optional tools is entirely at your own discretion and risk. You are responsible for reviewing and agreeing to the terms and conditions set by the applicable third-party providers before using their tools. From time to time, we may introduce new services, features, or tools through the Website, including updates or additional resources. Any such additions will also be subject to these Terms of Service.

Restrictions on Use
In addition to any other restrictions outlined in these Terms of Service, you are prohibited from using the Site or its content for any of the following purposes:

  • For any unlawful, illegal, or unauthorized purpose
  • To encourage or participate in any unlawful acts
  • To violate any applicable international, federal, provincial, state, or local laws, regulations, or ordinances
  • To infringe upon or violate our intellectual property rights or the rights of others
  • To harass, abuse, insult, harm, defame, slander, intimidate, disparage, or discriminate against others based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
  • To submit false, misleading, or inaccurate information
  • To upload, transmit, or distribute viruses, malware, or any malicious code that may affect the functionality or operation of the Service, the Site, other websites, or the Internet
  • To collect, track, or misuse the personal information of others
  • To engage in spamming, phishing, pharming, pretexting, scraping, crawling, or similar activities
  • For any obscene, immoral, or unethical purpose
  • To interfere with, bypass, or compromise the security features of the Service, the Site, or any related systems

We reserve the right to suspend or terminate your access to the Service or the Site if you violate any of these prohibited uses.

Warranty Disclaimer and Liability Limitation
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We also do not warrant that any results obtained from using the Service will be accurate or reliable. You acknowledge and agree that we may suspend, remove, or discontinue the Service at any time and for indefinite periods without prior notice. Your use of, or inability to use, the Service is entirely at your own risk.

The Service and all products and services provided through it are offered “as is” and “as available,” unless expressly stated otherwise by us. We make no representations or warranties of any kind, whether express or implied, including but not limited to implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, non-infringement, or merchantable quality.

To the fullest extent permitted by law, PIXI NEON®, including its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, licensors, and interns, shall not be liable for any injury, loss, claim, or damages of any kind. This includes, without limitation, direct, indirect, incidental, punitive, special, or consequential damages such as lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar losses—whether arising in contract, tort (including negligence), strict liability, or otherwise—resulting from your use of the Service or any products obtained through the Service. This limitation applies to any claims related to errors, omissions, content, or losses incurred as a result of using the Service or any content or products made available through it, even if we have been advised of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for incidental or consequential damages is not permitted, our liability shall be limited to the maximum extent allowed by applicable law.

Indemnification and Hold Harmless
You agree to indemnify, defend, and hold harmless PIXI NEON®, including its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any claims, demands, losses, liabilities, or expenses (including reasonable attorneys’ fees) arising out of or related to your breach of these Terms of Service, the documents incorporated by reference, your violation of any applicable law, or the infringement of any third-party rights.

Severability of Provisions
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms. Such a determination will not affect the validity or enforceability of the remaining provisions.

Termination of Access
The obligations and liabilities of the parties incurred prior to the termination date shall survive termination of this agreement for all purposes. These Terms of Service remain in effect until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing to use our Site. In our sole discretion, if we determine or suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain responsible for all amounts due up to the date of termination, and we may deny you access to our Services, or any part thereof.

Complete Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not be considered a waiver of that right or provision. These Terms of Service, together with any policies or operating rules posted by us on this Site or in connection with the Service, constitute the entire agreement and understanding between you and us, governing your use of the Service. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, including any previous versions of the Terms of Service. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party. Headings included in this agreement are for convenience only and do not limit or affect the interpretation of these Terms.

General Terms
We reserve the right to refuse service to anyone, for any reason, at any time. You acknowledge that your content (excluding credit card information) may be transmitted unencrypted and may involve:

  • Transmissions over various networks; and
  • Adjustments to conform to the technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer across networks. You must not transmit any worms, viruses, or other destructive code. Any breach or violation of these Terms may result in immediate termination of your access to the Services.

Contact Us

If you have any questions or concerns regarding these Terms, please contact us by email at support@pixineon.com.